Shipping Countries
Please note we now only delivery to America, other countries will support in the future, please subscribe to our website or please contact service@downluxe.com to know details.
Shipping Time
The time frame of an order delivery is divided into two parts: Processing time: Within 48 Hours Shipping time: 3-4days You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our goose feather pillows are very soft with jacquard quality bamboo cover. The soft, breathable and delicate surface texture is skin-friendly and eco-friendly.
Queen Size
20" x 28", 37 oz filling weigh.t.King Size :
20" x 36", 46 oz filling weight.OEKO-TEX®
Safely produced without the use of harmful chemicals or synthetics. STANDARD 100 by OEKO-TEX® Certification.•Machine wash cold separately, delicate cycle with mild detergent
•Tumble dry on low heat or sun-dry.
The best
I have bought these pillows several times over the past couple years (wanted more) and love them. Remember they are down so they are going to be soft which I prefer (no neck aches). High end hotel quality. Some of the feathers sneak through now and then since they are down so I just make sure I use pillow cases as well. Also pay attention to the washing instructions it makes a difference. Highly recommend and will continue to purchase them.
If you’re looking for an overstuffed pillow these are not it. But if your looking for a thinner profile with down feathers then this is your pillow. Your can fluff it to puff up, but it will compress down. Super soft. I like because I can conform it as I need. Husband loves his as he has neck issues and it’s not too big or too high. Good value, nice quality.
It's described as medium-firm there, and I agree that it is an accurate assessment and that the feather with down is soft, yet supportive enough that you won't "sink" too far into it. Of course, there are outliers who find it too soft, but not many. Some also say it flattens too much during the night. Anyway, it is suitable for me, as I do not need some much firm support for my neck. The texture of the pillow is stripped, which looks good for me.
And the package is neat, compact and looks like a high-end product, good as a gift for a friend who moves to a new house!
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