Contact Us

We’re here to help!

At Downluxe, your comfort and satisfaction are our top priorities. If you have any questions about our products, orders, shipping, or returns, please feel free to reach out to us. Our team will be happy to assist you.

Customer Service

Email: service@downluxe.com
Phone: +1 626-735-7474

We strive to respond to all inquiries within 1–2 business days.

Office Address

FLAT/RM 705, 7/F, FA YUEN COMMERCIAL BUILDING
NO. 75 FA YUEN STREET, MONG KOK,
KOWLOON, HONG KONG

U.S. Warehouse Addresses

New Jersey Warehouse
100 Crossings Dr,
Burlington Township, NJ 08016, USA

California Warehouse
C/O 171 Marcellin Dr,
City of Industry, CA 91789, USA

Please note that our warehouse addresses are for shipping and logistics purposes only and are not customer service or product return locations. Please contact us before sending any returns.

Thank you for choosing Downluxe. We look forward to helping you!