Downluxe Dog Stairs With Cat Scratcher and Cozy Condo

Shipping Countries

Please note we now only delivery to America, other countries will support in the future, please subscribe to our website or please contact service@downluxe.com to know details.

Shipping Time

The time frame of an order delivery is divided into two parts: Processing time: Within 48 Hours Shipping time: 3-4days You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.